Q: Is there a delivery fee?
Our packages include delivery, setup and breakdown. Locations 30+ miles from Little Elephants Play warehouse (Lorton, VA) will be charged an additional fee. You will be informed of the additional delivery charge prior to final booking.
We will arrive 45 minutes prior to your event start time to setup the equipment. This time will not count towards your rental time.
Q: How much room do I need?
Our soft play equipment requires a minimum space of 8×10.
Q: How many children can accommodate the play area?
Depending on the age and size of the children, on average, the soft play area can accommodate up to 10 children. The ball pool is limited to 4 children at one time.
Q: Can the soft play area be set up outdoors/parks?
Yes, however be mindful that play equipment can get hot in direct sunlight.
Q: What if it rains or inclement weather occurs on the day of my event?
Soft play equipment cannot be used outdoors if it’s raining, high winds or inclement weather occurs, as it will become slippery and unsafe. If inclement weather is forecast on the day of your event, we will contact you prior to delivery to discuss other alternatives.
Q: Do you have insurance?
Yes, we hold product and public liability insurance. However, it is the responsibility of the customer to ensure adult (18+) supervision of the equipment and those using it at all times. You will be required to sign a liability waiver on behalf of your group before setting up the soft play equipment.
All children in soft play area must be supervised by an adult, as Little Elephants Play employees accept no responsibility for any injuries caused while playing on the soft play equipment.
Any lost or damaged equipment will be charged a replacement/repair fee.
Q: How do you clean the equipment?
After each party, we clean and sanitize each piece of play equipment with disinfectant organic products. All balls are steam cleaned with professional ball cleaner after each use and have several sets of balls so they are never used back to back.
Q: Is there a deposit to book an event?
A 50% advance non-refundable deposit is required to confirm the party services. The remaining balance will be paid on the day of the event before we leave the premises after delivery.
Q: What’s the cancellation policy?
Once parties are confirmed, your deposit is non-refundable. If you cancel your event less than 7 days in advance, Little Elephants Play reserves the right to charge a cancellation fee.
If canceling due to inclement weather occurs, we’ll do our best to reschedule based on availability.
Q: I want to book a party, how do I do that?
Please submit booking/inquiry form with contact information, date of the event, time, and venue. We require a 50% non-refundable deposit to secure your date/time. You can pay securely with a credit/debit card online. The remainder balance will be paid upon delivery of the equipment and before we leave the premises. You also have the option to pay in advance.
Q: Are there any rules?
Yes, please adhere to the following:
- No face paint, Play-Doh, or other similar color objects allowed on play equipment
- No food, drinks or chewing gum allowed on play equipment
- No shoes are to be worn while on play equipment. Socks or barefoot only!
- Soft play equipment must not be thrown or rearranged once set up by Little Elephants Play
